Terms & Conditions
Effective July 2020
Thank you for choosing Dailey Innovations Consulting Group, LLC. We take your commitment to invest in your career advancement seriously and are excited to provide you with the tools and strategies that have helped our clients achieve great results. These terms and conditions create a contract between you and Dailey Innovations Consulting Group, LLC. ("Dailey Innovations").
For all services purchased, you acknowledge that this is a collaborative process between us. You also agree to perform suggested activities to generate the best job search results. Without your engagement in the process, the results will not be what you desire.
QUOTES & CONSULTATIONS
Your résumé will be prepared based on information provided at time of price quote. All quotes, proposals, and rates are valid for (24) hours only. Full payment to Dailey Innovations Consultant Group, LLC is due in full before any services are rendered. If you need to reschedule a consultation call, interview preparation, or coaching session, please give a 6-hour courtesy notice. If additional or new information is introduced post-analysis call, additional fees for consultation, writing, or revisions may be applicable.
RELEASE FROM GUARANTEES
NO VERBAL OR WRITTEN PROMISE OR GUARANTEE OF ANY JOB OR EMPLOYMENT IS MADE OR IMPLIED UNDER THE TERMS OF THE CONTRACT.
Although clients of Dailey Innovations have an exceptional record of landing jobs and advancing their careers as a result of our services, we offer no guarantee that the service will result in invitation to interview, hire, or secure promotion. We caution you not to place trust in any other career services provider that makes such promise or guarantee as they have no control over the job market. Interviews are a subjective process on behalf of the employer. Dailey Innovations is not responsible or liable for any business, employment, salary, and/or other compensation agreements you made, regardless of reason nor alterations of products post-delivery.
JOB SEARCH RESPONSIBILITY
The client agrees that while Dailey Innovations provides the best available tools, ideas, advice, and commercially available data, we cannot be responsible for changing market conditions, job posting changes, or a client’s aggressiveness, attitude, and willingness to implement their action plan. Ultimately their success in the job market is solely their responsibility.
The client will receive their first resume draft within 7 - 10 business days from the date of consultation. Unless other arrangements are made, client agrees to finalize résumé (or accept work as written) within 30 days from date on invoice. Client also agrees that he/she is solely responsible for meeting this deadline and that Dailey Innovations is not liable for any changes requested by client after the expiration of the 30-day window.
GENERAL REVISION POLICY
Your service includes professionally written documents also known as marketing and branding documents and/or career development sessions. Rough drafts of the documents will focus on the information presented by you, the client. This can be in the form of supporting documents, discovery calls, and/or the initial consultation.
NOTE: This service includes (5) rounds of complimentary edits. Edits cannot be redeemed post-delivery.
A revision is defined as minor changes to the text or minor shifts in content. Substantial changes, for example, a change of job focus, strategy, target audience, or anything that requires rethinking part or all of the content are considered a rewrite and will incur extra charges and a revised project due date.
It is company policy that all revisions must be submitted in writing within (3) business days of receiving your draft(s) via email. During the revision period, your writer will work with you making changes throughout the document as requested. If contact is not made within (3) business days, the order will be automatically close on the (4) business day and marked as "complete". Any edits requested on or after the FOURTH DAY will be charged a revision fee no less than $50.00. The total fee will be determined based on the details of the request. Additionally, a significant divergence from the original draft provided will incur additional fees as this constitutes a completely different document and will be considered a new résumé.
PROOFREADING: Dailey Innovations is not liable for any damage caused by errors, omissions, false statements, or inaccuracies missed during the proofreading process. Professional résumé writers aim for error-proof documents and are relying on the client to confirm accuracy and truthfulness in the document produced. As the client, it is your responsibility to review all data for accuracy and completeness and finalize your documents before releasing them in the job market.
Dailey Innovations cannot guarantee the compatibility of computer files with client systems or provide technical assistance on document formatting or the successful transfer of formatting features post-delivery. Copies of your final document will remain on file for 120 days before deletion.
PAYMENT & REFUND POLICIES
Client consultation or coaching, writing, and/or editorial services, design, layout, editing and proofreading, and finalization of such documents are intellectual property and take a significant amount of time to prepare and complete which cannot be recouped.
Therefore, full payment is required before any drafts are developed or provided to client to prevent any pirating of completed work to date. Fees for consultation, information-gathering, preparation of career documents or coaching services are non-refundable once project work has begun, as Dailey Innovations provides custom services for each client.
Dailey Innovations reserves the right to refuse service, terminate a client relationship, or otherwise cancel orders at their sole discretion. Dailey Innovations is under no legal obligation to refund the purchase price of any service under any circumstance. However, we will seek to satisfy every client within reasonable accommodation.
OTHER TERMS AND CONDITIONS:
Hours of Operation.
Dailey Innovations Consulting Group is closed for business on Saturdays, Sundays, and Holidays including observances. These days will not count in the number of days allotted for your service(s).
Complaints and Disputes.
We built our brand on referrals and word-of-mouth from happy clients. Should we fail to meet your expectations let us know what we need to do to ensure we accomplish that goal. If you have a complaint with us arising out of or related to this Agreement, you should contact us at firstname.lastname@example.org. We may request additional documentation from you to assist us in resolving any complaints or disputes, and you must provide all reasonable assistance to us to facilitate us in resolving all complaints and disputes.
Survival of Provisions.
The provisions of (Terms and Fees) hereof shall survive termination of this Agreement for whatever cause, including, but not limited to the mutual agreement to terminate this Agreement by both parties hereto. Terms and conditions are subject to change based on the needs of the business.
Thank you for choosing Dailey Innovations Consulting Group, LLC. as your career strategy partner.
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By placing an order, you acknowledge that you have read, and do hereby accept the terms and conditions contained in this agreement. You further agree that my electronic signature on this document is the legal equivalent of my manual signature on this Agreement.